These General Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the e-commerce platform operated by OMPK TRADING LLC, Dubai, United Arab Emirates (“Company”, “we”, “our”, “us”). By accessing or using our website, mobile application, or any related services (“Platform”), you agree to be bound by these Terms.
1.Definitions
- Customer/User: Any individual using the Platform.
- Products: Grocery and household items listed for sale.
- Order: A purchase request placed by a customer.
- Delivery Partner: Third party delivering the orders.
2.Use of the Platform
- Users must be at least 18 years old.
- User information must be accurate.
- Users are responsible for safeguarding login credentials.
- Fraud, misuse, or unauthorized access is prohibited.
3.Product Information
We strive for accuracy; however, errors may occur. Images are illustrative and may differ from actual products.
4.Ordering & Acceptance
Orders are subject to acceptance. We may cancel due to stock issues, pricing errors, or suspicious activity. Refunds will be provided where applicable.
5.Pricing & Payments :
- Prices are in AED and may change anytime.
- Accepted payments include cards, wallets, and COD (if available).
- Payments are processed securely; we do not store full card details.
6.Delivery:
Delivery times depend on location and availability. Customers must be present to accept deliveries. Additional charges may apply for failed attempts.
7.Return, Replacement & Refund Policy :
Returns and refunds follow our official Return & Replacement Policy.
8.Cancellation Policy:
- User cancellations permitted before dispatch.
- Company may cancel due to operational reasons.
- Refunds follow standard processing timelines.
9.User Conduct
Users must not:
- Violate UAE laws
- Abuse promotions
- Create fake accounts
- Interfere with the Platform.
10.Intellectual Property
All content is owned by OMPK TRADING LLC. No unauthorized copying or distribution allowed.
11.Privacy & Data Protection
Personal data is handled under our Privacy Policy.
12.Limitation of Liability
We are not liable for:
- Product misuse
- Delivery partner delays
- Technical issues
- Losses from incorrect user information
- Our maximum liability is limited to the order value.
13.Indemnification
Users shall indemnify OMPK TRADING LLC for losses arising from misuse or violations.
14.Third-Party Services
We are not responsible for third-party service providers.
15.Termination
We may suspend or terminate accounts for policy violations without notice.
16.Governing Law
These Terms follow UAE law. Disputes fall under Dubai courts.
17.Changes to Terms
We may modify these Terms. Continued use implies acceptance.
18.Contact Information
OMPK TRADING LLC
Dubai, UAE
Email: [Insert Email]
Phone: [Insert Number]